For instance, artificial intelligence will automate routine activities. Knowledge workers will still be needed to work on specialized, high value activities.
The Automation Upheaval Won’t Be Limited to Blue-Collar Jobs
Much has been said about how automation will affect employment and the economy. In almost every conversation, the
I can imagine the production-line workers making a similar argument in the past. They often denied the future and when it arrived, they weren’t prepared.
A better approach might be to observe and learn from the factory example, and adapt the following five lessons in order for knowledge workers to remain relevant in the coming new world of artificial intelligence.
The “5 Lessons”
Here are the lessons that I distilled from my visit to the factory:
#1 — All of Our Futures will be Centered around AI
On one point, my colleagues are right: artificial intelligence will take over and automate standardized “knowledge work”.
In fact, many knowledge workers are already doing standardized work, such as reviewing contracts, conducting mortgage servicing operations and dealing with compliance issues. These can easily be (and are already being) automated.
What is worrisome, however, is that “junior” knowledge workers are usually “trained” by doing precisely this kind of routine activity. Automation will thus have a significant impact.
Much of what currently passes for “training” will soon become irrelevant.
This issue might be partially solved by training knowledge workers how to become “operators” of the artificial intelligence tools and understand artificial intelligence and machine learning.